FAQ's
SUSTAINABILITY
What are you doing to be a sustainable company?
Great question! We are currently working with Sustainable Coastlines New Zealand, donating a portion of our sales so that we can keep the coastlines as beautiful and as clean as ever!
We also use recycled material where possible. We use courier bags made from recycled plastic and print on recycled paper. All you need to do when you receive your package is remove the label and recycle.
You will also notice that many of our packages arrive in recycled boxes - nothing goes to waste around here.
And of course, all of our products are designed to replace current single use items, to minimise waste.
ORGANIC COTTON BAGS
What are your bags made from?
Biodegradable, certified organic cotton and cotton mesh.
The material has been given a GOTs certification - (Global organic textile standard) which is issued by the control union in the Netherlands.
Where are your bags made?
Although we would have loved to make our bags here in New Zealand, it simply was not affordable to do so. We carefully select and partner with manufacturers overseas and ensure that they meet ethical working conditions.
SILICONE PRODUCTS
Isn’t silicone a plastic?
Our silicone products are 100% BPA and plastic-free.
Silicone is a safer choice than plastic for our bodies as it contains none of the toxic chemicals that can leech from plastics into our food.
Silicone is also more environmentally sustainable than plastic and is made largely from sand.
Our silicone products can be used time and time again making them a better choice than many of the reusable alternatives.
Many countries now have a recycling programme in place so that once your product has reached the end of its life, it can be made into something else. Just contact your local council to find out.
How do I use the food covers?
Our stretchable food covers can be tricky to use at first but we promise you will get the hang of it. The main thing is to ensure that the cover and whatever you are placing it over are as dry as possible so the cover can stick. We suggest starting with the end closest to your body and stretching it away from yourself.
How do I use the food wraps?
Make sure that whatever you are covering as well as the wrap itself is completely dry. Place the wrap shiny side down with the bumps facing up. Stretch the food wrap over the surface of the dish from one side to the other until it grips and forms an airtight bond.
How do I collapse my coffee cup?
Remove the white ring with the logo and then break the airtight seal by opening the mouth piece. Push the middle of the bottom piece all the way in.
SHIPPING
What are your shipping costs?
New Zealand
For both North and South Island, there is a flat shipping rate of $5. Rural deliveries are an additional $5.
Australia
For all Australian states there is a flat shipping rate of $20 NZD.
America
For all American orders there is a flat shipping rate of $60 NZD.
United Kingdom
For all UK orders there is a flat shipping rate of $48 NZD.
You can be assured that the current prices are the absolute lowest we can offer however we are always looking for ways to make shipping cheaper for our customers.
What are the shipping time frames?
We aim to ship your order the following business day after it is received. You will be sent a shipping notification email with tracking information.
New Zealand
Normal deliveries are usually received the following business day and rural deliveries could be an additional 2 days on top of this. Please email us if you have not received tracking information.
Australia
Our courier company aim to have your goods delivered within 5 business days of the order being fulfilled.
America and United Kingdom
Our courier company aim to have your goods delivered within 6 business days of the order being fulfilled.
What about customs charges?
If you are ordering goods outside of New Zealand, we encourage you to check what charges are enforced by your local authorities.
WHOLESALE
Do you offer wholesale options?
Yes, we do! Please get in touch with us by emailing hello@havenandco.nz and we would be more than happy to work with you.